Frequently asked questions
Do you have an administrative or technical question? Check whether your question can be found with the frequently asked questions below.
If your question is not here, please call our customer service on 085 - 130 48 31 or send an email to vragen@inwarmte.nl.
We will then address your query as soon as possible.
Administrative questions
The rates can be found on the page Rates.
The rates are determined annually by the Authority Consumer & Market (ACM). Here is a brief explanation of the items on your annual statement:
- Heat: the rental of the delivery set. The delivery set is the installation required to safely transport the hot water from the Heat-Cold storage System to the indoor installation for space heating and/or hot tap water preparation.
- Heat exchanger: heats up the cold drinking water that flows to the hot water taps in the kitchen or bath room. This happens in a separate system. This way, the drinking water does not come in contact with the hot water out of the Heat-Cold storage system.
- Meter rate: costs for the measurement of your heat consumption. This is established by using a calibrated meter to measure the inflow and outflow of heat in your home. The difference between these is the heat output, which is measured in m³ (hot water) or GJ (heat).
- Cold: fixed charge for providing cooling.
In the customer portal you can alter your personal data, check your consumption, view invoices and change your advance payment.
In the customer portal you can easily change your advance payment amount. You can do this through My profile. From the first subsequent billing moment, the chosen advance amount will take effect. Of course, you can also contact our customer service staff for this at 085 - 130 48 31.
In the customer portal you can easily change your payment method. You can do this in My profile. You have the possibility to pay by direct debit or iDEAL. If you choose for iDEAL, you will receive an email with the invoice every month. When paying by iDEAL, you can also choose to transfer the amount to us monthly.
Welcome to Warm Heren van Breda! You can sign up on the sign up page.
You can register your moving on the moving page. For quick processing, we ask you to complete the documents together with the old or new occupant when handing over the keys.
Our customer service representatives will be happy to help you by calling 085 - 130 48 29.
- Will the property stay within the family (for now)? Then the new owner can register one the page sign up.
- If the lease is terminated or the house is sold, you can fill out the form on the page move out. Under Who fills out this form? choose I am filling out the form for a deceased family member/acquaintance.
During the first login, you may or may not have opted for this. If you want to change this preference, you can do so in our customer portal via My profile.
You can find our privacy policy here.
You can find this information in the PDF documents on the documents page.
No, unfortunately that is not possible. Warm Heren van Breda only provides sustainable heat and not electricity.
- Every 2-3 hours, the system checks whether it needs to heat/cool. It takes 8-10 hours to adjust the room temperature to the requested temperature. Going from a low temperature to a high temperature takes extra power. Therefore, we recommend leaving the thermostat at a constant temperature;
- Try not to leave windows and doors open unnecessarily to prevent heat/cold loss;
- Balanced ventilation on a normal/low setting reduces the flow of cold/hot outside air into your home;
- It is important that the underfloor heating system can dissipate heat properly;
- Use tap water sparingly.
Technical questions
Check our Malfunctions page.
In the event of an emergency, you can always contact us directly by phone at 085 - 130 48 31.
In case of scheduled maintenance or updates on outages, we will post a news item on the Malfunctions page.
Download the document 'Manual heat meter' (Dutch) on the documents page.