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  • Malfunctions

Malfunctions

There are currently no known malfunctions or outages.

2024

Type of malfunction Date Time and duration Which tenants are affected? Status
– – – – –

 

An overview of all historical malfunctions and outages can be found on www.inwarmte.nl/storingen.

 

Our energy supply is more reliable than for example a central heating boiler. Nevertheless, something can happen that makes you not completely satisfied. Do you have a problem? On this page you can read how we can best answer your question.

 

What to do in case of calamities, malfunctions or questions?

There are multiple ways to reach us. 

Option A

Is your inquiry urgent?
Call 085 – 130 48 31

Is your inquiry not urgent?
Then it is best to send an email to vragen@inwarmte.nl

Option B or C

Send an email to vragen@inwarmte.nl

Option D

Warm Heren van Breda cannot solve or answer your fault, complaint or question. This is because the problem is not our responsibility or our products or services do not cause the problem. In this case, you should follow the instructions provided by your landlord/seller. Or consult the manual or internet site provided and/or contact your own installer or your landlord's service provider/installer, for example.

Questions about malfunctions and outages

1.1 There is a significant leakage. Within a few minutes there is a pool of water or the water is spouting out of a pipe, floor or wall.
  • Be careful because the water can be hot!
  • Immediately close all valves (red and blue) under the delivery set. 
          You can find out how to do this in the manual behind Index 3, Chapter 3.5. (Below, blue is closed and red is open).

Does the leakage not decrease significantly?
Close the cold water supply at the drinking water meter in your home. This drinking water meter is probably located in the meter cupboard or other location provided by the homeowner/seller.

  • Choose option A

 

Does the leakage decrease?
Controleer of de lekkage uit de afleverset of achterste 5 aansluitleidingen komt. Is dit het geval:

  • Choose option A

 

Is/are the leaks coming from the front pipes of the delivery set or anywhere else in your home?
Then it's most likely a problem in the indoor installation.

  • Choose option D

 

Is the leakage the result of work carried out on your behalf, such as drilling or nailing in floors or walls?
Then it's most likely a problem in the indoor installation.

  • Choose option D

 

1.2 Smoke comes out of the delivery set and/or a strong burnt/scorch odour.

Does the smoke and/or strong fire/scorch come from the delivery set?

  • Choose option A

 

Does the smoke and/or strong fire/scorch smell come from the components under or next to the delivery set or at a location elsewhere in your home?
Then it's most likely a problem in the indoor installation.

  • Choose option D

 

1.3 Are there any drops from the delivery set or five rear connection lines? And can you still easily catch these drops with a cloth or container?

Do these drops occur during the hot summer months and is your home cooled?
If so, it is most likely condensation. Try to prevent damage caused by this condensation by placing a cloth or a tray, for example. Does the dripping persist for a longer period of time, even at lower outside temperatures and/or when your home is not being cooled?

  • Choose option A (not urgent)

 

Do these droplets/small leaks ocur in situations other than those mentioned above?

  • Choose option A (not urgent)

 

 

1.4 Er ontstaan druppels of er is een geringe lekkage onder de voorste leidingen van de afleverset (binneninstallatie) of ergens anders in de woning?

Then it's most likely a problem in the indoor installation.

  • Choose option D
1.5 A bubbling sound is emitted from the underfloor heating manifold (see figure 1.a behind index card 3).

You probably need to vent the indoor installation.

  • Choose option D
1.6 A strange (extreme) sound is heard in the vicinity of the delivery set.

Try to find out where the sound comes from.
In many cases the ventilation unit is placed next to our delivery set. The chance that a ventilation unit suddenly causes a noise problem is greater than our delivery set.
It is also possible that the CV pump will cause a noise problem below the delivery set (see figure 1.a, behind index card 3).

Is the noise problem indeed cause by the ventilation unit, heating pump or something else besides the delivery set?

  • Choose option D
1.7 The delivery set itself makes an (extreme) noise.

It is common for the delivery set to make a hissing sound. The flowing water causes this noise.

Is the sound suddenly become louder?

  • Choose option A (not urgent)

Is the sound so loud that it causes nuisance to you and your environment?
For example, you can't sleep with it or your neighbours van hear it?

  • Choose option A (not urgent)
1.8 There is no hot water and no cold drinking water.

There is most likely a problem with the supply of drinking water.
Ask whether your neighbours have a similar problem.

  • Choose option D
1.9 There is no/little hot water but cold drinking water.

Check if the two taps (white and copper as shown in the illustration) are fully open (turn anti-clockwise).

No result?

  • Choose option A (not urgent)
1.10 The hot water does not really heat up.

Check several taps such as the shower/bath faucet but also the kitchen faucet. The thermosstatic bath or shower faucet can cause the problem.

Is the problem not present at all taps?
Then it's most likely a problem in the indoor installation.

  • Choose option D

If the above does not apply: Ask whether your neighbours have a similar problem.

Is this not the case?
In that case, there may be a temporary disruption / limitation in the delivery and the problem will resolve itself within a few hours
Doesn't the problem resolve itself in a few hours?

  • Choose option A (not urgent)
1.11 A blow or bump is heard when closing a hot water tap.

The indoor installation causes this problem.

  • Choose option D
1.12 It does not get hot and/or not cold in my house.

Ask whether your neighbours have a similar problem.

 

Is this not the case?

    • In that case, there may be a temporary disruption / limitation in the delivery and the problem will resolve itself within a few hours.

      • Check if all valves under the delivery set are open. You can read how to do this in the manual behind tab 3, chapter 3.5.
      • On the consumption meter, check whether a volume flow is present and check the supply temperature (it should be > 30 ºC in case of heat supply). You can read how to check this in the instructions behind tab 3, chapter 4.1. Refer to the connection conditions behind tab 5 to determine whether heat or cold is to be supplied and the approximate temperatures that should be supplied.

 

Have you not found any strange things with the above checks?
Then it's most likely a problem in the indoor installation.

  • Choose option D

 

In alle andere gevallen:

  • Choose option A (not urgent)
1.13 There are problems controlling the temperature in (rooms of) my house.

The indoor installation causes this problem.

  • Choose option D
1.14 There are cold currents and/or draughts in my home.

The indoor installation causes this problem.

  • Choose option D

 

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